Policies
Product Warranty Information
Baby Safe Home does not manufacture the products offered in our online catalog. Manufacturers' warranties are provided with the products sold and Baby Safe Home does not offer any further warranty or guarantee. Effectiveness of each product depends on proper installation and use. The products offered can reduce the likelihood of injury and should make your home a safer environment for your child. All products are to be used under adult supervision. Baby Safe Home liability is limited to replacing, exchanging or refunding the cost of any products which do not meet your satisfaction. Colors and fabrics depend on availability and may vary. Prices are subject to change.
Visa/MC Payments
If you make purchases using your credit card, your card will not be charged until your order ships. If items are oversize or you live in CA, additional charges may be added to your invoice.
Returns & Exchanges
30 Day Return
We will accept items for return or exchange within 30 days in NEW condition in original packaging less 15% restock fee and original shipping. Customer is responsible for insuring each return and all carrier shipping charges on the return, otherwise, return will be refused. Customer assumes full responsibility for any return shipping. All items will be inspected to insure the product is returnable. Once approved for return a refund will be credited back to the original payment source for the cost of the item excluding the shipping charges and 15% restock fee. No returns will be accepted after 30 days of receipt.
Receiving Incorrect Merchandise
Please contact us via email regarding any problems with items received. Please indicate the item code/sku/name of the product you did receive. We will immediately take care of any miss-ships that are sent.
Defective or DOA Merchandise
If item is defective, you will need to contact us regarding our RMA policy. If an RMA number is not obtained prior to returning the item, customer assumes full responsibility for any return shipping and refund may be delayed.
If the item appears to have obvious damage by the carrier, immediately tell the driver you do not want to receive this package or contact us so we can file a damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and if they are damaged refuse the package. If the item appears to be damaged straight from the manufacturer, please contact us. Please make sure to provide your order number. Before we reship or refund the claim with the courier must be resolved.
Non-Returnable Merchandise
For health reasons certain items are not returnable. Videos, CDs, Lascal Kiddy Guards, Window Guards and cassette tapes are not returnable once they are opened. A copy of the original invoice must accompany all returns. Please contact our customer service department for a Return Authorization Number before sending any merchandise back to us. We will not be responsible for shipping damage so please insure your shipment.
Customer Service can be reached at 760-438-4780.